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For the ultimate private experience, we offer exclusive whole-villa bookings. When you book BayPalace Jamaica, you and your group are the only guests on the property, guaranteeing full privacy for the pool, living areas, and amenities.

Our standard check-in is 3:00 PM and check-out is 11:00 AM. We offer flexible times based on availability to accommodate flight schedules. Please inquire in advance, and we will do our best to arrange an early check-in or late check-out for you.

Each of our uniquely designed rooms offers a different layout and view. While all are luxurious, the Master Suite is the largest and includes premium features. Pricing varies by room, size, and amenities. Please view our detailed gallery or contact us for specific room rates and availability.

While airport transfers are not included, our dedicated concierge can happily arrange reliable private transfers from Montego Bay or Ocho Rios airports for you. We also have trusted partnerships for local tours, private chefs, and in-villa spa services to enhance your stay.

Your rental includes all essentials: high-speed Wi-Fi, premium linens, towels, a fully equipped kitchen, and starter toiletries. The private pool, outdoor dining, and entertainment areas are all for your exclusive use. We recommend bringing personal items, sunscreen, and any specialty groceries. A detailed welcome guide is provided upon booking.

We offer a tiered refund policy for cancellations. Guests receive a full refund if cancelling within 48 hours of booking (if the stay is at least 14 days away). After that, a 50% refund is available for cancellations made at least 30 days before check-in. Cancellations within 30 days of arrival are non-refundable. We strongly recommend travel insurance

We deeply sympathize with unforeseen circumstances. Our standard cancellation policy applies to all bookings. For emergencies, we require official documentation and will attempt to re-book the dates. If successful, we can issue a full or partial refund. We always advise guests to purchase third-party travel insurance for maximum protection.

Yes, we gladly accommodate date changes subject to availability. Requests must be made at least 14 days before your original check-in date. Any rate difference for the new dates will apply. Rescheduling inside of 14 days is treated as a cancellation under our standard policy. Please contact us directly to discuss options.